CUSTOMER EXPERIENCE IMPROVEMENT
We help organizations become customer-centric and drive quantifiable business outcomes. We offer comprehensive Customer Experience (CX) / Customer Success (CS) services to clients by combining improvement capabilities with expertise in disciplines within the CX/CS process.
CX/CS improvement is more than journey mapping. It requires meaningful understanding of change management, operational efficiency and effectiveness, project management, strategic and tactical marketing, analytical insight and performance measurement. Merid Consulting utilizes these disciplines to create sustainable improvement.
A good customer experience means your customers spend more, with 86% of buyers willing to pay more for a great customer experience. Also, 73% of buyers point to CX as a key factor in purchasing decisions.
[Source: Temkin Group]
Merid Customer Experience / Customer Success services:
- Thorough customer experience assessment
- Customer insight program development and refinement
- Voice of the Customer program enhancement
- End-to-end current and future state journey mapping
- Customer experience strategy and tactic development
- CX KPI creation and measurement