EMPLOYEE EXPERIENCE IMPROVEMENT
Great customer experiences are a direct result of great employee experiences. We help organizations earn their employees’ engagement. We connect with clients to improve employee happiness, engagement, productivity and retention.
By connecting employee understanding with motivation and behavior, we help our clients uncover deeper insights, build stronger brand relevance and create the experiences that power people.
We work side-by-side with people teams to improve Employee Experience from a Customer Experience methodology perspective. This is a different approach to Employee Experience improvement
Businesses with high employee engagement realize:
- Higher profitability by 21%.
- Greater productivity by 17%
- Lower absenteeism by 41%
[Gallup: State of the American Workplace]
Merid Employee Experience services:
- Thorough employee experience assessment
- Leadership training and coaching
- Voice of the Employee program creation
- Current and future state journey mapping
- Customer-centric culture development
- Employee Experience KPI creation and measurement