CUSTOMER EXPERIENCE WORKSHOPS
Merid offers Customer Experience workshops to help organizations better understand how to take advantage of improved Customer Experience.
- The importance of customer experience improvement
- Examples of exceptional and terrible Customer Experience
- Developing a Voice of the Customer program
- Creating customer journey maps
- Converting customer insight into Customer Experience improvement
- Measuring Customer Experience improvement
- Combining Customer and Employee Experience improvement
The workshop is conveniently held at your place of business and can be customized for your specific Customer Experience learning needs.