Hours of Operation: Mon - Fri 8:00am - 8:00pm


Merid offers Customer Experience workshops to help organizations better understand how to take advantage of improved Customer Experience.


Topics include:

  • The importance of customer experience improvement
  • Examples of exceptional and terrible Customer Experience
  • Developing a Voice of the Customer program
  • Creating customer journey maps
  • Converting customer insight into Customer Experience improvement
  • Measuring Customer Experience improvement
  • Combining Customer and Employee Experience improvement


The workshop is conveniently held at your place of business and can be customized for your specific Customer Experience learning needs.